FAQ
Frequently Asked Questions
Q. Do I need a reservation?
A. Yes. We operate in a small group in our shop and we take orders by appointment only to provide each customer with a special suit.
Please contact us via the reservation form or phone.
You can also visit the store just to see the image of the fabric and the suit. Please feel free to ask.
Q. Can I touch the fabric directly in the shop?
A.While we don’t display fabric directly for touch, we offer a comprehensive sample book, known as the Bunch Book, which features around 800 fabric options. You can explore and review the fabrics in detail here at the shop.
Q. How long does it take to place an order?
A. The average time for a first visit is between 60 to 120 minutes. For subsequent visits, we keep a record of your measurements and preferences, allowing us to adjust the time based on your specific needs.
Q. To what extent can alterations be made?
A. We offer personalized body shape adjustments, such as shoulder shaping or reducing excess fabric, tailored to each customer. For jackets, alterations can be made to the shoulders, sides, length, sleeve length, collar width, and more.
For trousers, adjustments are available for waist, inseam, width, knee width, hem width, and other key areas.
Please feel free to contact the shop for any additional alterations or inquiries.
Q. Can I order custom-made shorts or vests?
A. Yes, we offer custom tailoring for both shorts and vests.
Q. Can I order items other than suits?
A. Yes, we also offer custom orders for jackets, vests, trousers, shirts, and coats.
Q. Do you offer any items besides custom orders?
A. In addition to our custom-made pieces, we also offer a selection of accessories, including Italian-made custom ties, pocket squares, all available at excellent prices.
Q. This is my first order, and I would like to discuss various aspects with you.
A. Many of our customers place their first order with us. Please feel free to share not only your intended use and budget, but also any specific preferences, concerns about wearing the suit, or details you would like to focus on. We are here to guide you in creating the perfect suit tailored to your needs through thoughtful consultation.
Q. Can I request repairs for a finished product?
A. Absolutely! We can make subtle adjustments according to your needs. However, depending on the areas to be altered, additional charges may apply or certain modifications may not be possible. For any paid alterations, Lorenzo will discuss the details with you and confirm the specifics.
